T-Shirt

Return and Refund Policy

 

Thank you for shopping at Simple Clothing Co. We strive to provide you with high-quality clothing and a great shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds, under the following terms:

1. Returns

• Eligibility for Return: We gladly accept returns on items that are:
  • Unworn, unused, and in the original condition with all tags still attached.
  • Returned within 30 days from the date of purchase or delivery.
• Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:
  • Intimate apparel (e.g., underwear, shapewear, swimsuits)
  • Gift cards
  • Sale or discounted items (unless explicitly stated)
  • Customized or personalized products
• Return Process: To initiate a return, please contact our customer service team at simpleclothingco907@gmail.com  with your order number, details of the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how to proceed.

2. Refunds

• Eligibility for Refund: Upon receipt and inspection of your returned items, we will issue a refund to the original method of payment. Refunds will only be issued once the returned items are confirmed to be in their original condition.
• Refund Processing Time: Refunds are typically processed within  5-10 business days after we receive and inspect your return. Please allow additional time for the refund to appear in your bank account, depending on your payment provider.
• Partial Refunds: In certain cases, such as damaged or incomplete returns, we may issue partial refunds. This will be communicated to you during the inspection process.

3. Exchanges

• Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you would like to receive.

4. Shipping Costs

• Return Shipping: Unless the return is due to an error on our part (e.g., defective or incorrect item), the cost of return shipping will be the responsibility of the customer.
• Original Shipping Costs: Shipping costs for your original order are non-refundable.
• Return Shipping Labels: For your convenience, we may provide a return shipping label for a small fee. Please contact our customer service team for assistance.

5. Damaged or Defective Items

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at
  simpleclothingco907@gmail.com with your order number and photographs of the damaged item. We will gladly offer a full refund or replacement, depending on your preference, at no additional cost to you.
• Incorrect Items: If you received an incorrect item, please notify us within 7 days of receipt so we can arrange for a replacement or refund.

6. International Returns

• International Orders: For returns from outside the US, you are responsible for any return shipping costs, customs duties, taxes, or fees. We recommend using a traceable return service to ensure the safe delivery of your return.

7. Sale and Clearance Items

• Sale Items: Sale or clearance items are non-refundable unless they are defective or damaged. Please check the specific terms of the sale before purchasing.

8. Contact Us

For any questions or further assistance with your return, exchange, or refund, please feel free to contact us:

• Email: simpleclothingco907@gmail.com

By placing an order with us, you agree to comply with the terms of this Return and Refund Policy. We reserve the right to amend this policy at any time. Please review this policy periodically for any updates.

Thank you for shopping with us!

Shipping Policy

 

Thank you for shopping with Simple Clothing Co. We strive to provide a seamless shopping experience, and this Shipping Policy outlines the details of our shipping process. By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently offer shipping Internationally. Unfortunately, we are unable to ship to P.O. Boxes, APO, or FPO addresses.

2. Processing Time

• Order Processing: All orders are processed within  1-2 business days after payment has been received and verified.
• Processing Delays: Please note that orders placed during peak seasons (e.g., holidays or sales events) may take longer to process. If there are any delays, you will be notified via email.
• Order Confirmation: Once your order is processed, you will receive an order confirmation email with the details of your purchase, including tracking information once your order has shipped.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery time of  5-7 business days. Delivery times may vary based on the destination.
• Expedited Shipping: Estimated delivery time of  2-3 business days. Additional fees apply.
• Overnight Shipping: Available for orders placed before 12 PM AKST. Estimated delivery by the next business day. Additional fees apply.

Please Note: Delivery times are estimates and may vary depending on your location, local carriers, or unforeseen delays (e.g., weather, holidays).

4. Shipping Costs

• Free Shipping: We offer free standard shipping on orders over $50 internationally.
• Flat Rate Shipping: Shipping charges are calculated at checkout based on the weight, size of the items, and the destination address.
• International Shipping: For international orders, shipping fees are calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, and import fees that may apply.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment directly through the carrier’s website. If you encounter any issues with tracking, please contact our customer support team at simpleclothingco907@gmail.com

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages that show as delivered according to the tracking information. If your package is lost or stolen, please contact the carrier directly. For assistance, you may reach out to our customer support team at simpleclothingco907@gmail.com

7. Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. If an incorrect or incomplete address is provided, we cannot be held responsible for delays or misdeliveries. Additional fees may apply for reshipping due to incorrect address details.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within  7 days of receipt. We will work with you to resolve the issue and ensure that your items are replaced or refunded as appropriate. Please provide photographs of the damaged items for prompt assistance.

9. International Shipping

• Customs and Duties: For international shipments, please note that customs duties, taxes, and fees may apply upon arrival at your destination. These fees are the responsibility of the recipient, and you should check with your local customs office for more information.
• Shipping Delays: International shipments may be subject to delays due to customs processing, which are outside of our control.

10. Contact Us

If you have any questions about your order, shipping, or need assistance with tracking, please contact us at:

• Email: simpleclothingco907@gmail.com